Here for you

When a loved one dies their passing will, undoubtedly, be a traumatic intervention in your life. The first thing it will do is throw up an array of emotions that you might not have experienced for some time. Secondly it will result in questions, hundreds of questions. What happens now? What do I do? Where do I go? There may even be some unusual circumstances surrounding the death, possibly requiring the assistance of a Coroner or even repatriation of a body.

That’s why we have developed this website, not purely as an ‘advert’ for the services of Eric F. Box Funeral Directors, but more as an educational resource designed to answer many of the questions that you will undoubtedly have.

TALK TO THE LIVING

A major turning point in ‘attitudes to bereavement’ was when the Funeral and Memorial Information Council (FAMIC) – made up of 10 funeral service associations – united with one voice to launch a grassroots public education campaign in 2014.

Have the Talk of a Lifetime was designed to motivate loved ones (adult children, aging adults) to talk about life, what mattered to them and what they valued most. Its sentiments are as pertinent today as they were when the campaign first launched. By talking ‘in life’, it means that when the time comes, that conversation can be used as a basis for planning the most meaningful of funerals.

Eric F. Box Funeral Directors remains commited to communicating this original campaign’s goals to as many families as possible, so that we help people better understand the importance of celebrating a life ‘well lived’, as opposed to exclusively  ‘mourning’ someone’s passing.

IT’S GOOD TO TALK!

Time waits for no man (or woman!) so have the ‘talk’ now, not tomorrow, not next week, today! There are no rules it’s just a case of making time and picking your moment. Some questions for your loved one:

  • What did you think of the music ‘I’ used to play?
  • What are some of your favourite songs?
  • Tell me about your teachers at school. What did you learn from them?
  • What was the one piece of advice you received from your parents or grandparents that you have never forgotten or passed on?
  • Where did you and your friends hang out at school?
  • What is your proudest achievement?
  • Tell me about the most memorable summer you had when you were growing up.
  • Tell me about your first job. What did you learn that’s helped over the years?
  • Tell me about one of the most difficult things you have had to do. What did you learn from it?
  • How would you like to be remembered as a person?
  • Is there one thing specific thing you want people to remember about you?
  • How would you like your family and friends to commemorate your life when you die? Is there something special you would like us to do?

If you’ve had that all important ‘talk’ great; if you haven’t, don’t worry! Chatting with someone while they are still around is far easier than making assumptions on their behalf when they are no longer with us. However, people had to make ‘assumptions’ for centuries because ‘talking’ in the way we do these days, certainly wasn’t a norm in the past.

Save to say whether it’s ‘had chat’ or ‘didn’t have chat’ Eric F. Box Funeral Directors have been working with families since 1853 so we know a thing or two about what to say, what to do and how best to help bereaved, perhaps even confused or upset, families.

We support relatives and friends as they plan services that are personal and meaningful – services that help families heal by reflecting on the way their loved one changed lives.

Eric F. Box Funeral Directors will guide you, support you and provide resources to help you make quality decisions informed by compassion and care. Whether it is traditional funeral or something totally different, there is always room for personalization. A celebration of life should be as unique as the individual being remembered.

Grief

Acceptance of the loss of someone dear to you is, perhaps, the first stage of the grieving process, whilst the funeral is to both mourn  your loss and celebrate the ‘life’ of your loved one. Grief is normal, it is not an illness, and it will not last forever, although there may be times when it seems as though the pain will never end.

We hope that this section will help reassure you that you are not alone in what you feel. Below is a list of feelings and emotions that many people go through when they experience true loss:

  • Numbness, bad tempers, fear.
  • Jealousy of others, loneliness, shock.
  • A change in feelings. Phrases like: “I don’t feel anything.”
  • Feeling unwell, crying, frustration.
  • Feeling guilty then eventually, starting to feel better.

In the first days of loss it can be hard to believe that life will ever be good or happy again. Of course it will never be the same as it was, but it can be good once more. Take heart.

The first step towards recovery is the hardest of all – facing the reality of death. This is about acceptance and, for many people, attending a funeral is the first step in facing this reality.

Bereavement means, literally, to be deprived by death. After someone close to you dies, you go through a process of mourning. The visible sign of mourning is grief, which encompasses a wide range of physical and emotional symptoms that you experience after loss. However, bereavement is not restricted to people who have lost someone they have known for a long time, it is also experienced by people who have had stillbirths, miscarriages or lost a young baby.

Grief is vital in order to accept a deep loss and carry on with your life. If you do not grieve at the time of death, or shortly after, you may keep the grief bottled up inside you. This may cause emotional problems or physical illness later on. Grief is positive and, eventually, promotes well-being.

Everyone is different and each person grieves in his or her own way. Swift changes of mood are normal and you may experience anger, feelings of guilt, yearning for the person who has died, feelings of loneliness and isolation; all these are some of the normal emotions associated with grief.

The funeral may be the only time during bereavement that you feel comfortable expressing your public sorrow, but don’t worry about this, it is a very normal process.

It robs us of someone we love dearly and shatters our sense of security and possibly identity. You may feel alone and ostracised. Some feelings may seem unnatural. At times you may feel on a high at other times desperately low. Again, these are very natural and rational feelings when experiencing grief.

With a painful and daunting task and the challenge of finding a new sense of life and purpose. Mixed emotions, with highs and lows on good and bad days.

If you pay for your plan in 12 monthly instalments, you have additional rights over and above the 30 days mentioned above.  In this case, you can cancel your plan any time within 12 months of Golden Leaves putting your plan in place and you will still get back any money that you have paid.

If you cancel after the 30 day period or 12 month period outlined above, you can still cancel and get back the money that you have paid but Golden Leaves will keep a £249 charge for administration.

Grief support

the samaritans

www.samaritans.org.uk

24 hour helpline support every day of the year for anyone in distress including those who are feeling suicidal.

Cruse Bereavement Care

www.crusebereavementcare.org.uk

Provides one-­to-­one and other support to the bereaved via a network of  local branches. Find the one nearest to you on the above website.

Miscarriage Association

www.miscarriageassociation.org.uk

Originally founded by people who had experienced miscarriage, it continues to provide support and encourage good care by professionals.

SANDS

www.uk­-sands.org.uk

Welcomes calls from anyone affected by a stillbirth of a baby, including family, friends or professionals. Calls still taken long after the event.

Child Bereavement UK

 www.childbereavement.org.uk

A charity that focuses on training professionals who work with families and children affected by death. The organisation also produces excellent resources which are available to the bereaved, and to anyone supporting them.

Child Death Helpline

www.childdeathhelpline.org.uk

Helpline support for anyone affected by the death of a child, irrespective of the age of the child, the relationship or the length of time since death. Provided by Great Ormond Street and Royal Liverpool Children’s Hospitals.

Winston’s Wish

www.winstonswish.org.uk

Gives support to those caring for children affected by the death of a parent or sibling, and to the children themselves.

www.tcf.org.uk

Telephone and local group support for anyone affected by the death of a child. Please note that this charity supports people irrespective of the age of the child at the time of death i.e. the child may have reached adulthood.

Childhood Bereavement Network

www.childhoodbereavementnetwork.org.uk

Although this organisation is mainly a professional network, their website has a good search facility on its front page to allow you to find support services for children in your local area.

Children & Grief

Be honest! Children are not stupid, they are just smaller versions of ourselves and tend to see things in a simpler, more innocent way. If someone suddenly ‘disappears’ then you have to find a way of explaining that. Best advice? Be honest.

Generations of the Box family have had children of their own and each and everyone of them has been introduced to the concept of death. Phrases within our family have been things like: “She’s dead sweetheart, not alive. You might not understand what I mean just now but you will when you get a bit older.” Our comments are always informed by honesty and reality. What we have never done is create an inappropriate world of fantasy that might only serve to confuse.

Eulogies

The content is entirely up to you, however, a eulogy has to set the scene. Quite often there may be people in the church, or wherever you are gathered, that knew the deceased but, perhaps, didn’t know them in the same way that family members and close relatives did. That’s why you should think about including some, if not all, of the following:

  • Birth details.
  • Nick names.
  • Education
  • Where they worked / Military service overview
  • Details about marriage and children
  • Hobbies, favourite pastimes & sporting achievements
  • Community involvement / Clubs/Society memberships.
  • Acknowledge guests who have attended

Paint a picture of a life well lived!

After Funeral Care
Although the day of the funeral is over, our care does not end. We are here to assist you and your family through the grieving process. One of the services we offer is Bereavement Care in a series of books. We send out a set of 4 books over an 11 month period starting at the third week after the funeral. They are designed to arrive at the time where your grief has progressed to. We send these books to those families in need of reassurance. Please contact our office if you would like more information on our after funeral care. Our caring team are always available to assist you, and help you through a very difficult time.

Other Helpful Organisations

Please do not hesitate to contact your Funeral Director for further information. Remember, we are here when you need us. That is our promise.
Personalising A Funeral

You can create a funeral that reflects the unique and special qualities of your loved one. The secret is to add personal touches. Here are some thoughts: Choosing a Celebrant or Clergy member, asking mourners to wear a special something to the funeral, select some life symbols to be displayed, light a candle, give guests a printed item to take home, project photos on a screen during the funeral service, include humour during the funeral, select music and special readings/ poems, invite other associations such as RSL or maybe have a balloon or dove release.

To often we hear that the funeral was ‘just a funeral’. Here at William Farmer we want the service to honour and celebrate the life of you or your loved one. Reflecting the personality, traits and stories that made up the persons life. Maybe through music, photos and stories this can be done, or maybe through a specially designed coffin or a live band. We will help honour the life being celebrated with suggestions, advice and a listening ear to help create a fitting tribute. If it’s legal, it’s possible.
Funeral Service Formats
You can choose a wide range of formats for a funeral service. There is no ‘right’ way to format a funeral service, this is completely up to the family. Our Funeral Directors will provide advice and guidance during this time of planning. There are many formats available, these are just a few of the most popular below:

Helpful Points

If you or a loved one has an association with a church or religious group your clergy will most likely be your first choice. May you you or your loved one has not attended church for many years, but would still like a clergy member, your Funeral Director has easily arrange this. You may prefer a celebrant to lead the funeral service- we have celebrants that we can highly recommend to you. Maybe a family member would like to lead the service, this is ok to. If available, and at the families request, our Funeral Directors can also assist as an MC.

You or the person who has died may already know the clergy or celebrant. However, this is often not the case and we will ensure that the person we recommend will help honour and celebrate the life being farewelled.

Eulogy Guide
A eulogy is a speech made during a funeral service which is about the person who has passed away and is often a very important and memorable moment during the funeral. A eulogy can be made up of personal anecdotes, stories, favourite sayings and idiosyncrasies, or a combination of all these. The eulogy may be delivered by the Minister, Priest or Celebrant of the service or by a family member or friend. Public speaking is always a difficult task and coupled with the emotion of a funeral service of a loved one can make a eulogy very difficult and challenging to deliver.

Helpful Points

Mortuary Care & Viewing

Mortuary Care

When a loved one is brought into our care, they are looked after in our mortuary care centre. This is where we care for those that have passed away by bathing and dressing them. Our team of experienced mortuary technicians will carefully and respectfully carry out any family wishes whilst maintaining the highest level of dignity at all times. Sometimes families wish to assist in the care process and we highly encourage this. After mortuary care, a family’s loved one will safely rest in the chosen coffin until the day of the ceremony.

The Viewing

The viewing is a time for family to support one another in their grief. During this time your loved one will be resting in there coffin, allowing you and others who loved the person to acknowledge the reality of the death and to say goodbye. You may consider giving friends the opportunity to come into the viewing. If possible, try not to leave the viewing last minute. Allow enough days between the death and the day of the service to benefit from the viewing.

Floral Tributes
Select flowers that were meaningful to the person who died or solely as an expression of your love. Perhaps you can think of something more appropriate than flowers to be displayed on the coffin or casket. The choice is yours. We work with a wide range of florists in Bendigo, however you may prefer to use the florist you have always gone to, this is ok to. We will organise and handle all the floral tributes on the day of the service with tremendous care and respect at all times.
Unique Urns
Cremation Jewellery
Accessories
Eco Friendly Urns
Ceramic Urns
Wooden Urns
Metal Urns
Expressions Coffin Range
Casket Range
Eco Friendly Range
Coffin Range
The Fleet

Box's Fleet

Over the decades, Eric F. Box has always tried to provide the finest funeral vehicles for its families, a tradition that continues to this very day. Our fleet of funeral vehicles are the prestigious Jaguar Daimler limousines and hearses, all of which feature our traditional black livery. Eric F. Box is proud to support British industry because its fleet was manufactured by Wilcox Limousines and Eagle Specialist Vehicles, like ours, a family owned business based in Westhoughton, Lancashire.

black hearse parked by church with limousine
Black and white photo of a funeral hearse parked

Horses

The magnificent horse­drawn funeral is a sure way to turn heads and create an even more memorable service reminiscent of a Royal funeral or state occasion. The Dutch Friesian is the traditional funeral horse, more commonly known as the “Belgian Black” and, in recent years, it has regained its historic popularity, existing well side by side with modern cars to provide what is regarded as the ultimate send off.

Motorcycle

There are four different types of motorcycle hearses to choose from including three with custom built coffin sidecars, as well as a trike that pulls its own hearse. A must for all bikers and enthusiasts, these vehicles are subject to availability since they are hired from a third party specialist and come with experienced riders. All the motorcycle vehicles can be used as a direct substitute to Eric F. Box’s Jaguar hearse.

Other Transport options

In order to create meaningful services, we offer a range of different and alternative funeral vehicles that families can hire to make their loved one’s funeral special and meaningful. However, please note that all of these specialist vehicles are hired in from third party suppliers across the UK, and are subject to availability. Any of them can be used as a direct substitute to Eric F. Box’s normal Jaguar hears

Viewing Room
Selection Room
Choosing a coffin or casket can be an extremely important and symbolic choice for your loved one. Many funeral homes have chosen to remove there display rooms, we see the true value in being able to feel and touch when selecting and always encourage families to take their time in this room.
Arrangement Rooms
Arranging a funeral involves making a lot of decisions. Our arrangement rooms provide privacy and comfort where you can contemplate decisions without distraction. Home consultations can also be arranged.
Outdoor Reflections Chapel
Maybe you want something a little different, a space that is in a natural environment surrounded by garden- The Outdoor Reflections Chapel was designed for a place for family and friends to gather in a less formal environment. You may choose to hold a service, or maybe just have a gathering in honour of your loved one. No matter which you choose, this space can celebrate life in a unique environment.
The Oakley Room
Most families like to gather following a funeral for tea, coffee, refreshments and to share memories of their loved one or friend. An option for families; is to choose to use the catering facilities of William Farmer Funeral Directors. Our refreshment room at our Bendigo Chapel is named the “Oakley Room” in recognition of W.H. Oakley Funeral Directors which was incorporated with William Farmer many years ago. This facility included an indoor/ outdoor area that help creates a pleasant ambiance for various size gatherings and provides plenty of seating for family and friends.
Reception Room
The Reception Room is located on site at our Victoria Street Chapel. Recognised as Bendigo’s largest facility, it offers a space to gather following a funeral service amongst family and friends. In 2020 we remodelled the reception room to ensure we continue to provide the families of Bendigo the very best. A wide rang of catering options is available to your family, together with freshly brewed coffee, tea, juice and water.
Bendigo Branch

The William Farmer Memorial Chapel has many years of history attached to it, and has the capacity to seat 100 people plus standing room. This traditional chapel is tastefully decorated and has been used by families for many generations. The Memorial chapel offers updated Audio Visual Equipment for music and photo presentations. The Oakley Room is our refreshment room at this location, and will comfortably cater for refreshments following a funeral service.

We also have a large carpark beside this chapel for family and friends to park in during the funeral service and refreshments following the funeral. Located on site is a lovely outdoor seating area for family and friends to gather prior to the funeral service commencing.

Eaglehawk Branch

Opened in 2010, the William Farmer Victoria Street Chapel was designed as a place for reflection, celebration, reunion and our community.
With the main chapel seating 280 people with plenty of standing room, this chapel provides a beautifully peaceful atmosphere. Set among manicured gardens and plenty of parking, this chapel offers state of the art Audio Visual Equipment, Video Streaming, Service Recording and a Hearing Loop for the hearing impaired. We also have a playground to help entertain young children before, during and after the service. In addition to this chapel, we also offer a large outdoor chapel.

Conveniently located across from the Eaglehawk Remembrance Park and Bendigo Crematorium, our chapel allows families to accompany their loved ones on there final journey. Often a very special and meaningful time.

Our Reception Room is Bendigo’s largest and newest dedicated after funeral function centre and courtyard. With audio visual facilities and a fully equipped kitchen, we can cater to every need and request. Our staff will ensure you are looked after and that your time following a funeral service is stress free and comfortable.

Connor Hampton
Connor joined the team at William Farmer in early 2019. You will often find Connor greeting you when you visit our office or when you phone for assistance. He brings a wealth of knowledge in technology and is frequently helping to provide support to families in this area. Connor’s genuine want to provide care and compassion to the families we care for is a great benefit to our team.
Timothy Attwater
Tim is not only a dedicated community member and family man, he also is a valued member of our team. Tim’s professional support and care for our families is paramount. His nature of wanting to help others, and looking for ways to better what we do is of great benefit to our team here at William Farmer. Tim regards a funeral service as a very important event in a family’s life and is often assisting our Funeral Director’s on the day of a service.
June Andrew
June has completed studies in grief counselling, bereavement, and mortuary technology. This formal training is only a small portion of the skills June brings to William Farmer. As our mortuary manager, her sensitive and caring demeanour has proven to be of great comfort to grieving families with loved ones in our care. Her attention to detail ensures every aspect of our mortuary care is carried out to the highest level, with dignity and respect at all times. In addition to providing the highest level of mortuary care, June is also a Funeral Director. Her range of skills is often a great comfort to the families we care for and every aspect of the funeral is planned and carried out according to each family’s wishes. June’s passion and sensitivity, and her grief and bereavement background are a great asset to the team at William Farmer and she believes that her role is more of a “calling” than a job.
Jesse Cattell
Jesse has been a Bendigo local for many years now, and is the nephew of Andrew and Heather. Jesse joined the William Farmer team 9 years ago and whilst being a young funeral director, his commitment to his work and dedication to the families we care for is paramount. He finds it a great honour to look after families, and assist them to celebrate their loved ones life in a unique, individual and special way. Jesse is an active member of the community through his involvement with the State Emergency Service, Cystic Fibrosis, Bendigo Easter Fair Society and many sporting groups. He enjoys exploring new technology and ways to create a different experience for the families of William Farmer. Jesse was awarded the prestigious 2019 Australian Funeral Directors Association Scholarship for his presentation on the importance of funerals, innovation and modernism within the industry. His prize took him to Chicago and Canada in October 2019 to interact, network and develop further at the worlds largest funeral convention.
Heather Hampton
Heather grew up in Bendigo and attended Girton College and Bendigo High School. In her younger years she played Basketball, Netball and Tennis. She also enjoyed coaching Netball. Heather and Andrew met at her first job Hampton’s News agency, and since then have worked together for the majority of their lives. They are married and have 3 children and 6 grandchildren. Heather manages the office, looks after the advertising, arranges funerals and assists on funeral services. She helps those who wish to pre-plan their funeral service by discussing and recording down their wishes. She is very caring, thoughtful and a friendly person, who is always trying to make life a little easier for their families. Her hobbies include writing, cooking, jigsaw and crossword puzzles.
Andrew Hampton
Andrew was educated at Gravel Hill School, Bendigo High School, Dookie College and the College of Advanced Education (La Trobe University). Andrew has always been involved with the community and has been an active member and volunteer in- Apex, CFA, Rotary, Bendigo Yacht Club, Land Care, and the Bendigo Caledonian Society. In 1987 Andrew and Heather made a life changing decision when they purchased William Farmer so that it would remain a locally owned, independent business. Andrew enjoys being involved with families, helping them farewell a loved one. He and Heather are proud to own and operate there business which has been part of Bendigo’s history for 150 years. They strive to ensure that honesty; integrity; care; and compassion; are the cornerstones of the way they operate their business and continue to look for new ways to improve the experience for their client families, staff, and the community.